Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering quality pet products for your dogs and cats as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times:

  • Australia: 7-10 business days

  • New Zealand: 7–10 business days

  • United States: 7–10 business days

  • Canada: 7–10 business days

  • United Kingdom: 7–10 business days

  • Other International Locations: 7–10 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We may also offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Please allow 2–5 business days for tracking updates to appear.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, we may be unable to offer refunds or replacements for lost packages.

Lost or Delayed Packages

While we work with trusted shipping partners, we are not responsible for delays caused by customs, postal services, weather, or other factors outside our control. If you believe your package is lost, please contact us and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and work toward a satisfactory resolution.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team. We are always happy to help.